Flower Mound Family Care Center at 4951 Long Prairie Road #120, Flower Mound, Texas.

If I could rate negative stars I would. Normally I do not post reviews but I feel it is very necessary in this situation. If you want a prescription and great customer service, if you give an office all of your insurance information and anticipate they will do their jobs, AVOID THIS OFFICE. The doctor I saw was so nice but he didn't perform any tests and it had been years since I had seen a doctor PLUS I was a new patient. The office staff is rude, uninformed and the least helpful staff I have ever encountered. I recommend seeing the doctor at Coppell family. The doctors assistant who was supposed to take care of my prescription never filed for a prior authorization (which was required for my specific medicine) and I tried for weeks to get a hold of her and never received any call backs from her after numerous messages. This left me with my medication which is LIFE OR DEATH for me. I am appalled at the lack of service here. Even the office manager seems unable to address the situation. If I had lawyer, this office would be sued. I highly highly reccomend RUNNING from this place. You won't get your medication, they won't be willing to help, and they won't do what they are paid for (for instance, filing with insurance so you aren't billed). I have never been so disappointed in a company or office before.